It is not difficult to find images of American military handing out treats to foreign children.  The general idea of the military is to make a positive impression on the new generation and change the thinking for the future.


you can render power meaningless. The client at the beginning of this article was unsure how a minor bug would affect the outcome of the website, so they couldn’t gauge the level of risk in leaving the bug unresolved. Not having the right information is another scenario. This is often why clients come to us in the first place. And, of course, there’s the good, old-fashioned total loss of power due to lack of skills required to solve the problem.


As a problem-solver, you hold a lot of the power that other people depend on for resolving their problems. Sharing that decision-making power is a surefire way to calm down the people involved in a project.

When solving a problem, you make countless decisions: how to solve it, how thorough to be, how to integrate the solution into the existing product, and sometimes whether to solve the problem at all. Giving away power means sharing decision-making with others. The people responsible for the outcome usually appreciate being a part of the process.

When I managed of a team of designers and developers, I frequently encountered this kind of scenario: an account person came to me in a panic, asking

About The Author